Shipping & Delivery
How long after I place my order will it be shipped?
Your order will be processed within 24-48 business hours. Once your order has shipped, an email will be sent to you containing tracking information.
*** Additionally please allow 24-48 business hours for your shipment details to update with USPS.
What are your shipping options?
Standard: 5-10 business days - $5.00. No signature required
Expedited: 3-6 business days - $15.00. No signature required.
Express Shipping: 1-2 business days - $35.00 ** please note your order must be placed before 7 am PST for the order to go out the same day. If the order is made after the cutoff time it will ship the following business day. Signature is required.
How do I know if I’ve successfully placed my order?
Once you place an order, you will receive an automatic confirmation email. Once your order has been processed and is leaving the warehouse, you will receive another automatic email with shipping information.
I am shopping from a different country. Do you ship internationally? And how much does it cost?
YES, we ship WORLDWIDE! Standard International shipping is $14.99 and takes 10-20 business days. This is the only option for shipping Internationally at this time.
Log into "My Account" where you will see your order number and tracking details.
What if my order gets lost or doesn’t arrive on time?
Click the "My Account / Order Status" link at the top right-hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If each of your packages shows a status of "delivered," please EMAIL customer service for assistance, via firstname.lastname@example.org