Return and Exchange Policy
Thank you for your purchase at Deux Reines! Your satisfaction is important to us. That’s why, if you are not completely satisfied with your purchase, we’ll gladly accept your return or exchange under the following conditions and protocol:
Step 1: Make sure all items are in the original condition of purchase with all tags, labels and security ribbons intact.*
Step 2: Make sure you select a date for your items’ return shipping within the 15 day grace period allotted for all Deux Reines purchases.*
Step 3: Make sure your package is labeled as “Returned Goods,” with a tracking number, for your reference and ours, and send it to us.**
That’s it! You’re done! Now here’s what to expect on our end:
One: Once we receive your return or exchange, we’ll notify you via email.
Two: Allow 2 to 4 working days for processing and once processing is complete:
- Exchanges - allow 2 to 3 days business days to receive your exchange item
- Returns - allow up to 10 business days for refunds to post back to your account
Pretty simple! But if you have any questions, feel free to email us at firstname.lastname@example.org.
*Original condition is as the item was originally presented in the package prior to its opening, without blemish, damage, or use. No make-up, deodorant, food, or any other miscellaneous stains, all tags, labels, security ribbons affixed to the item. For hygienic purposes, all undergarments are final purchase items. Please be advised that if your return or exchange does not meet the above-mentioned criteria, it will be sent back to you.
**Allow up to 21 days for international return item